What Feedback means to US

The SALT F3EDBACK team discuss their own experiences of feedback at university.

 

Student Union Stall: What We Learned

Hi everyone!

I’m Louise, a third year Psychology student and member of the SALT F3EDBACK team. You hopefully have seen us in the foyer of the Student’s Union this week offering free biscuits and sweets, in return for your opinions on feedback at the University of Sheffield. First of all, on behalf of the F3EDBACK team, I would like to thank you for your engagement with the project so far, we had so many interesting conversations with people about their feedback experiences and had a great questionnaire response. The success of the F3EDBACK stall in the union will definitely help steer the future of this project. This blog post will summarise some of the interesting and important things we encountered on the stall whilst interacting with you. I will also explain what we plan to do next and how you can continue to get involved.

F3EDBACK for US hits the SU

Most of you who walked past our stall put a counter in the voting station which asked; “How do you rate your experience of feedback at the university of Sheffield". Interestingly, the majority of the counters were in the ‘Satisfactory’ or ‘Poor’ boxes, which means that we have a lot of work to do! However, we did notice that a lot of the students who put counters in the ‘Good’ box were from the faculty of Science and Engineering. It will be interesting to talk to the students and staff to find out what is so good about the feedback in these departments, which maybe the humanities departments are missing.

Voting Station Results:

How do you rate feedback at the University of Sheffield?

Good: 85

Satisfactory: 68

Poor: 28

Also, many students we spoke to didn’t realise that the university has a 3 week policy for returning and giving feedback for work submitted. A lot of you said that your department definitely did not stick to this policy and some didn't receive feedback until months after they had submitted their work or taken exams. This is something we feel it is essential to look into, as lots of you expressed that the timing of your feedback was really important to you.

Obviously, at particular times of the year staff are inundated with exam scripts and coursework to mark, consequently a quick turn around with feedback isn't always possible. The next thing on our checklist therefore, will be to speak to staff within departments across the university and find out what they have to say about giving feedback. Hopefully, by considering both staff and student perspectives on feedback at university, we can meet the needs of everyone with the improvements we intend to make.

Whilst on the stall, myself and Stuart had an interesting chat with a member of CiCS. He explained to us that there were numerous ways that staff can give electronic feedback, however from our experiences these technologies are not widely used. We hope to find out more about electronic feedback by talking to CiCS about the available resources. This is an exciting opportunity that may help to improve the accessibility, timing and legibility of feedback.

What can you do now?

To follow up the hundreds of questionnaires that we’ve gratefully received from you we will be holding a focus group next Friday (29^th November) 1-2pm in the IC. There will be FREE PIZZA! So if you would like to give just an hour of your time to chat to us about feedback and stuff your faces with free food please get in touch. After this, we plan to approach you again after you have received feedback from your January exams and deadlines. By hearing your opinions before you’ve received feedback and after you’ve received feedback, we hope to find out what’s missing and bridge the gap with a miraculous solution. In the meantime, we will be behind the scenes talking to departmental staff and CiCS about their opinions on feedback.

Until then, please follow @F3EDBACKforUS on Twitter, like our Facebook page and continue to give us your valued opinions.

'Students Talking to Students'

I’m Dr Chris Stokes, and one of the small team of staff* who started the process of what has become the ‘F3EDBACK for US’ project. The project idea came from a meeting in the Arts Tower early in 2013, where we discussed the idea of a student-led feedback project and how to fund it. We were lucky that the Higher Education Academy were looking to fund projects like ours, and even luckier to be awarded the money to support it.

The idea for the project came from the understanding that as teaching staff we knew that we wanted to increase the satisfaction of students with feedback (the National Student Survey provides us with annual measures of student satisfaction), and we also knew that the answer would be more complicated than simply providing more feedback. We wanted to have the conversation with students across campus about what feedback meant to them, how they thought it would be most useful to them, how often they wanted it, and in what format.

There are lots of well established channels of communication in the University for these sorts of discussions to take place (through course reps, the Student Union etc), but we thought that there was one that was currently missing: students talking to lots of students, in person and through social media, specifically about feedback. Through these channels the conversation has the potential to get to all students, to interact with them in many ways, at many levels, and could be facilitated by the very people who can identify with them best - their peers. Using the information gathered from such a massive conversation, best practice examples and guidance can be collated and given to teachers across the University to help them improve the effectiveness of the feedback they provide in their teaching.

The F3EDBACK for US Student Ambassadors for Learning and Teaching (SALTs) are now guiding and working on the project, and over the next few months they will be touring, talking, blogging and tweeting about feedback, gathering information from students and staff about what they think is most effective. We’ll then be sharing the best ideas and advice through this blog and our website, so please let us know your thoughts on feedback, come and talk to the team if you see them out and about, and visit our webpages to see how we are getting on.

*The cross- faculty team that put the bid together were Dr Chris Stokes (Medicine, Dentistry and Health), Dr Penny Simons (Arts and Humanities), Ian Hicklin (Social Sciences), Claire Allam (Student Services), Professor Alistair Warren (Science) and Dr Graham McElearney (CiCS). The project is now being run by the F3EDBACK for US Student Ambassador team together with Oli Johnson (Academic and Learning Services).

F3EDBACK for US at the SU

STALL AT THE UNION!


Don't forget to come and have a chat and a biscuit with us at the Students' Union this week! We'll be around with nibbles and surveys from Monday 18 - Thursday 21 November from 10am-3pm !!

F3EDBACK door knocking adventures

Hi guys,

So here is a blog about our experiences door knocking around Endcliffe, Ranmoor and Opal! Last week, the team split up into pairs of 2 and we set off armed with a huge (tantalising) quantity of sweets and biscuits to help encourage first years to fill out the F3EDBACK survey and have some face to face discussions about first year feedback expectations. Aoife and myself went to Opal as we know there's quite a high representation of international students there and we want to make sure we get a diverse sample and a good representation of first year students. Although there weren't many students about as many had gone home for reading week, we got some great responses and had some interesting chats about the importance of having a good personal tutor, the difficulties with receiving helpful feedback from online tests and also the difficulties of receiving the right kind of feedback from science subjects. Lots of students also flagged up how difficult it can be to approach tutors having recieved low marks and poor feeedback, which can be disheartening!

Unfortunately we didn't meet that many international students, and we had to bear in mind the difficulty of reading a questionnaire and being asked questions in another language could be quite difficult! But the responses and discussions we had were well worth the trip. We were surprised at how many first years turned down the biscuits and sweets too! But don't worry- there's more of those (we saved them) for the stall this week in the union! Don't forget to come have a chat to us!! We'll be around all day Mon-Thur :-)

Rhiannon

F3EDBACKforUS needs YOU

For those of you who don't already know about our door knocking activities over this coming week, from 11th - 13th of November we will be visiting the student villages to hear more about your perceptions of feedback and what is important to you. We will be coming round between 5:00 - 8:00 pm with questionnaires and hoping to have a discussion with you (5-10 minutes) about:

·         Your past experiences of feedback before university or so far

·         Why you think feedback is important

·         What you are hoping to gain out of university feedback

The information you will provide is going to be very important to us to help improve the way feedback is delivered for you as students.

If you are feeling hungry as well we will have plenty of nibbles! Hopefully we will be seeing a lot of you over the coming week! If you're too busy to chat you can always complete our online survey so you can have your say in your feedback and be in with a chance to win an ipod Shuffle!

Please take a moment to complete the online survey here.

Welcome to the f3edback blog

 

Hello, and welcome to the F3edback blog!

I’m Aoife, a 3rd year Philosophy and Literature student, and a member of the SALT F3edback team. If you’ve never heard of SALT before, we’re basically a large team of students within the university working in collaboration with staff to improve on various elements of your learning and teaching experience. The F3 group have been given the task of improving feedback after students voiced a low satisfaction rate with the current feedback on offer.  If you’ve ever felt dissatisfied with your feedback here at Sheffield or wish to know how you can use your feedback to further benefit your degree then keep an eye on the work we’re doing around the union this month. You can check out our facebook and twitter pages, and don’t forget to keep reading the blog! It is our job to enhance the feedback you’re getting in every faculty and on every level, and we’re working hard to get it right so that you can make the most of your time here in Sheffield.

 So, who are we? We are a group of students just like yourselves who are employed by the university to help you with feedback. We’ve been working on the project for about five weeks now, and after some initial weeks of preparation you’ll definitely be seeing a lot more of us around the university this November. Our priority at the moment is to get your opinions before we can make any changes, and right now we’re focusing on first year’s expectations of the feedback they will receive. We’ll be door knocking around Endcliffe next week so if we come to your door, be sure to say hello and have a chat, we’re friendly and we will have sweets and biscuits! We’ll also have a stall up in the union (hopefully with some homemade cakes) from the 18^th to the 21^st November where you can fill out a quick questionnaire or preferably talk to us and tell us what you really think. To conclude our feedforward month there will be two focus groups complete with pizza and cake on the 22nd and 29^th November where we can really talk in depth with you about feedback. There’s a lot coming up but there’ll be reminders and updates on our facebook and twitter!

It is really important that you reflect on the issues that you have with feedback and get back to us because feedback makes a huge impact on your time at university. Engaging with your assessment feedback and talking to your personal tutors and lecturers will only result in confidence in yourself, confidence in your abilities for the next assessment and a more positive attitude towards your work. The more confidence you have in the work you’re doing here, the more you will take from your university experience. It really is in your best interest, so come chat to us and you will ultimately benefit, and get free pizza and cake!